Frequently Asked Questions
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Shipping
Where do you ship?
We currently ship within the United States only.
How long does shipping take?
Orders are processed within 1 to 3 business days. Most orders arrive within about 1 to 3 weeks of ordering. The estimate shown at checkout is the best guide for your order.
How much is shipping?
Shipping costs are shown at checkout before you pay.
Will I get tracking?
Yes. We email you a tracking link as soon as your order ships. Items in the same order may ship separately and arrive on different days.
Returns and problems
Can I return an item?
Yes. You can return unused items in their original packaging within 30 days of delivery. Used or opened grooming tools, feeding products and bedding cannot be returned unless they are defective or damaged. See our full return policy.
What if my order arrives damaged or wrong?
Contact us within 14 days with your order number and a photo. We will send a replacement or refund you, and cover return shipping.
What if my order never arrives?
If your order is lost or has not arrived within 30 days, contact us and we will replace it or refund you.
Orders and payment
Is checkout secure?
Yes. Payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card number.
Can I change or cancel my order?
Contact us as soon as possible. We can only make changes before your order ships.
Contact
Call or text us at (305) 767-6731, or use our contact page.