Refund policy

RETURN POLICY
You may return an item within 30 days of delivery if it is unused and in its original packaging. Used or opened items such as grooming tools, feeding products and bedding are not returnable unless defective or damaged. If an item arrives damaged, defective or incorrect, email us within 14 days with your order number and a photo, and we will send a replacement or refund it and cover return shipping. For other returns you pay return shipping. To start a return, email YOUR-EMAIL-HERE with your order number, and please wait for our reply before sending anything back. Approved refunds go to your original payment method; your bank may need 5 to 10 business days to show them.